Billing & plans

Settings → Billing → Change plan. Upgrade takes effect immediately and we pro-rate the partial period. Downgrade applies at the end of your current billing cycle so you keep what you paid for. Cancel = downgrade to Free. No prorated refunds for unused upgraded time; refunds for service issues per pricing FAQ.

Your document counter is uploads + email-extracted attachments this calendar month, reset at midnight UTC on the 1st. Irrelevant emails, duplicates, and failed uploads don't count. At 100% new uploads are blocked but existing documents stay accessible. Free 10, Starter 30, Business 75, Growth 200.

Upgrades take effect immediately and Stripe charges a prorated amount for the partial period until your next renewal. The math: credit for unused days at the old rate, charge for unused days at the new rate, net difference appears as one line. Downgrades take effect at period-end with no proration — you keep what you paid for.

Annual is ~17% cheaper than monthly — you pay for 10 months and get 12. Pick annual if you're confident you'll use TaxItEasy for at least 4–5 months. Pick monthly if you're in the trial phase or want maximum flexibility. Both are switchable anytime; annual renewal is one year after your last renewal date with a 30-day reminder.

If you're a VAT-registered EU business outside Cyprus, add your VAT ID at checkout (or in Settings → Billing → Tax details). Stripe validates it against VIES and applies reverse charge — your invoice from us shows VAT 0% with the relevant Cyprus law reference. You self-account for VAT in your own country.