Ask the AI assistant
Instant answers grounded in our 52 knowledge-base articles. Available 24/7 in English.
How can we help?
52 articles, an AI assistant, and a human email — pick the fastest path.
Popular right now
The six articles that answer most first-day questions.
How do I set up email forwarding?
Copy your private u-<hash>@in.taxiteasy.org address, forward invoices manually or set a filter — we do the rest.
How do I upload documents on the web?
Drag & drop PDFs, JPGs, HEICs up to 20 MB each. AI extracts vendor, VAT, totals in about a minute.
Uploads & emailWhat does the AI read, and how do I correct it?
12 fields per document. Anything under 70% confidence asks you to confirm; corrections feed back into vendor learning.
Extraction & matchingHow do I export my records for year-end?
Settings → Export, pick a date range. JSON today; CSV and PDF formats on the 2026 roadmap.
Exports & tax advisorWhere is my data stored?
Frankfurt, Germany — never leaves the EU at rest. AI extraction step uses Anthropic under EU-US DPF + SCCs.
Security & privacyHow do I invite my tax advisor?
Settings → Tax Advisor → Invite by email. Read-only access. They can't see your inbox, change billing, or invite others.
Exports & tax advisorGet help fast
Two zero-friction paths before you start hunting through categories.
Email a human
[email protected] — for sales, billing, technical and bug reports. Typically 1–3 working days for a first reply.
Write to supportBrowse by topic
52 articles across 8 categories. Each card opens a landing page with every article in that topic.
Getting started
Sign up, 2FA, roles, the onboarding wizard, Google sign-in.
5 articlesUploads & email
Web upload, mobile, email forwarding, Gmail/Outlook/IMAP, file types & limits.
9 articlesExtraction & matching
What the AI reads, confidence scores, vendor learning, bank-matching pipeline, custom rules.
7 articlesExports & tax advisor
Year-end export, VAT aggregation, invite your tax advisor, multi-client bulk export.
5 articlesBilling & plans
Switch / cancel, document counter, prorated upgrades, annual vs monthly, VAT reverse charge.
5 articlesSecurity & privacy
Where your data lives, deletion, encryption design, sub-processors, 2FA recovery codes, GDPR rights.
6 articlesFor tax advisors
Cockpit, review queue, bulk approve, flag templates, client onboarding, GDPR, cross-border.
11 articlesTroubleshooting
Upload failed, email forwarding stopped, can't sign in, OCR got wrong fields.
4 articlesWhat's new in EU tax
Short, source-cited explainers on the EU rules that shape what TaxItEasy® ships.
Tax compliance
The 2026 EU e-invoicing wave: six member states, six mandates, one calendar year
Tax complianceViDA one year on: what Council Directive (EU) 2025/516 actually changes
AI + automationThe EU AI Act and your tax software: what 2 August 2026 actually means
Privacy, GDPR and security disclosure
Privacy & GDPR rights
[email protected] — for access, erasure, rectification, portability, objection or restriction (GDPR Art. 15–21).
First acknowledgement within 2 working days. Statutory 30-day resolution.
Security disclosure
[email protected] — to report a security issue. See the published policy and safe-harbour terms at /.well-known/security.txt.
48h first reply · 5 business days severity classification · 10 business days fix or mitigation.